What to Consider When Evaluating Modern Hospice and Palliative Care Software

Part 7: Support You Can Depend On

As we conclude our series on what to consider when evaluating modern hospice and palliative care software, it’s crucial to highlight a fundamental aspect: dependable support. In the realm of healthcare, where seamless operation is vital, reliable support ensures the smooth functioning of critical processes and the well-being of patients. In this blog, we will be sharing Support You Can Depend On.

To review, the Seven Core Categories are:

  1. Comprehensive Patient Management
  2. Effortless Care Coordination
  3. Advanced Reporting and Analytics
  4. Security and Compliance
  5. User-Friendly Interface
  6. Modernized Technology
  7. Dependable Support

The Importance of Reliable Support

When purchasing software for hospice and palliative care, the level of support provided by the vendor can significantly impact your organization’s success. Good support is not just a bonus; it is an essential component that guarantees the seamless operation of your software systems. Without dependable support, your organization may face several challenges, including:

  • Software Glitches: Unexpected technical issues can arise, potentially disrupting patient care. Having a support team to assist you through such challenges is invaluable.
  • Data Loss: Protecting patient data is paramount. Reliable support ensures that any data-related issues are promptly addressed and resolved.
  • Compliance Challenges: Dependable support helps you work through compliance issues that may arise so that you can properly adhere to The CMS regulations, reducing the risk of penalties.

Key Considerations for Evaluating Support

When evaluating the support offered by software vendors, consider the following factors to ensure your organization receives the assistance it needs:

  1. 24/7 Availability: Hospice care operates around the clock. Ensure your vendor provides support at all hours to address issues as they arise.
  2. Expertise and Experience: The support team should have in-depth knowledge of the software and the specific needs of hospice and palliative care providers.
  3. Response Time: Quick response times are critical in hospice and palliative care. Choose a vendor with a proven track record of prompt and effective support.
  4. Comprehensive Training: Reliable support includes thorough training for your staff, empowering them to utilize the software effectively and troubleshoot minor issues independently.
  5. Proactive Monitoring: Vendors that offer proactive monitoring can identify and resolve potential issues before they affect your operations.

Questions to Ask when Evaluating Modern Software

We’ve composed some key questions to evaluate your current system and new solutions you may be considering. You may even add your own questions to the list as you think more critically about your organization’s unique needs.

  • Do you offer 24/7 support in case of emergencies?
  • How quickly can you respond to and resolve technical issues?
  • Is training included, and how extensive is it for our staff?
  • Do you provide software updates and ensure compliance with changing regulations?
  • What is your track record for uptime and system reliability?
  • Can we reach your support team via phone, email, and live chat?

In Summary

Dependable support is the backbone of successful hospice and palliative care software implementation. By choosing a vendor like Curantis Solutions that prioritizes exceptional support, your organization can mitigate risks, receive quick support if compliance issues arise, and focus on providing the highest quality care to your patients.

How Curantis Solutions Has You Covered

At Curantis, we understand the unique challenges faced by hospice and palliative care organizations. Our commitment to providing exceptional support ensures that you can focus on what matters most—delivering compassionate care to your patients. We pride ourselves on our quick response times, we deeply listen to our clients, and are easy to get ahold of when you need us. When partnering with Curantis Solutions, we guarantee we have support you can depend on.

For a deeper dive into selecting the right hospice software, download our Ultimate Hospice Buyer’s Guide to Modern Software, download here.

Schedule a Demo to see how refreshingly simple life can be with Curantis Solutions!

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