Five Things to Look Out for when Evaluating AI in Hospice and Palliative Care Software

As AI continues to revolutionize healthcare, hospice and palliative care providers face a critical question: Is the AI in your software adding value, or is it just noise? In a field defined by compassion, high quality care, and dignity, it’s essential that technology supports, not overrides, the heart of care. Here are five key things to look out for when evaluating AI in hospice and palliative care software.

Patient-Centered AI, Not Just Automation

The goal of AI should be to deepen personalized care, not to standardize it into generic scripts. In hospice care, where each patient’s journey is unique, AI must help clinicians honor individuality, not dilute it.

At Curantis Solutions, our philosophy is simple: it’s not about what AI does; it’s about how it does it. Our AI assistant, EVA (Everyone’s Virtual Assistant), echoes the insights of a trained QA professional, not by telling clinicians what to do, but by gently guiding them with reminders, helpful prompts, and support for clinical judgment.

Beware of “Shiny Object” AI

AI is everywhere, but not all AI is created equal. Some tools prioritize novelty over necessity. If a platform offers AI that sounds impressive but adds little to the clinical workflow, it may end up being ignored, or worse, interfering with care.

What to avoid:

AI that overrides clinical judgment.

Cookie-cutter templates that produce non-specific documentation.

Tools that create extra steps rather than streamlining workflow.

Protect Clinical Expertise

Great AI empowers, it doesn’t replace. In hospice and palliative care, where compassion and critical thinking are paramount, clinicians must retain full control of decision-making.

EVA is designed to enhance, not replace, your professional expertise:

Voice-to-text features allow for natural, real-time documentation.

Prompts encourage specificity and patient-centered plans, never canned text.

Insights help identify missed documentation, not prescribe clinical actions.

Support Dignity Through Thoughtful Design

Hospice care is sacred work. AI should reflect that. Our technology is built with the intention to support clinicians in delivering care that allows patients to die with dignity, not faster charting at the cost of humanity. We believe AI should always amplify compassion, not minimize it.

Ask the Right Questions

When evaluating AI in your hospice software, ask:

Does this support or hinder clinician judgment?

Will this improve my documentation, or make it sound robotic?

Does it streamline the workflow, or add more noise?

Is it built specifically for hospice and palliative care, or just adapted?

At Curantis, AI Isn’t a Feature. It’s a Philosophy.

We believe technology should never compromise the tenderness of end-of-life care. Our AI is purpose-built to walk beside clinicians, never ahead of them. Let’s reimagine hospice software together, in a way that’s deeply human, smartly designed, and radically supportive.